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FAQ

Cancellation Policy +

In appreciation to your stylist, please give 24 hours notice for any cancellation in order to fill your spot. We understand life happens and emergencies come up. However, after your second non-emergency no-show or last minute cancellation we do require payment of your missed appointment upon rebooking.

Children +

Due to the relaxing nature of the LoneStar Salon & Spa experience, we respectfully request children be brought to the salon only when the child is receiving a service.

Loyalty Program +

In appreciation for purchasing your skin and hair products at LoneStar, we love offering you a generous Loyalty Reward Program. For every $30 you spend in product, you will receive 1 Loyalty Point. After 10 points you will receive $30 to use towards the product(s) of your choice. To ensure you are getting the results you want, we guarantee all of our products and accept returns used or unused within 30 days of purchase.

Returns/Refund policy +

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo or make adjustments to the service. Adjustments are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing adjustments is that you call to schedule the redo within 7 days of the original service and that the adjustment be scheduled with the same stylist who provided the original service.

Please note, services provided by associates or self-employed stylists are not guaranteed. Our LoneStar employed salon stylists will not provide you with a redo for an associate or self-employed stylist service. You must schedule the redo with the associate or self-employed stylist who originally provided you with the service.

We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase.

Trying a Different In-House Stylist +

We realize that you may need to switch to a different stylist based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very supportive of one another. We keep detailed records of your service history and color formulas. All our stylists have equal access to this information. And, don’t forget, we have our own in-house associate program. Therefore, many of our stylists have received their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high quality service to which you have grown accustomed.

Referral Program +

A referral is the best compliment you can give your stylist or esthetician. To thank you, every new client you refer to your stylist or esthetician, you each will receive a gift of $10-$20 toward your next services. Please note that they need to be seen by your referred service provider.