Returns/Refund policy +
If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo or make adjustments to the service. Adjustments are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing adjustments is that you call to schedule the redo within 7 days of the original service and that the adjustment be scheduled with the same stylist who provided the original service. Complimentary adjustments may not be done with a new service provider. This includes services given by associate stylists.
Please note, services provided by self-employed stylists (Darlene, Lisa Marie and Devyn) are not guaranteed. Our LoneStar employed salon stylists will not provide you with a redo for a self-employed stylist service. You must schedule the redo with the self-employed stylist who originally provided you with the service.
We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase.