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FAQ - Policies

Cancellation Policy +

Out of respect to your service provider, please give at least 24 business hours notice of your appointment to allow us to offer that spot to one of our other guests. Monday - Saturday are normal business days.

We understand life happens and emergencies come up. However, after a non-emergency no-show or last minute cancellation we do require a 50% payment of your missed appointment.

Pricing +

All pricing is subject to change. Listed prices are "starting" at and will be finalized upon consultation. Due to each service being custom to the guest and costs of products varying, we cannot give a final price until a formal consultation with your provider is completed. If you have any questions of pricing before or during your service, please do not hesitate to ask.

Children & Visitors+

Due to the relaxing nature of the LoneStar Salon & Spa experience, we respectfully request children & visitors be brought to the salon only when they are receiving a service.

Loyalty Program +

In appreciation for purchasing your skin and hair products at LoneStar, we love offering you a generous Loyalty Reward Program. For every $30 you spend in product, you will receive 1 Loyalty Point and for every referral, you will receive 3 points. After 10 points you will receive $30 to use towards the product(s) of your choice. To ensure you are getting the results you want, we guarantee all of our products and accept returns used or unused within 30 days of purchase.

Returns/Refund Policy+

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo or make adjustments to the service. Adjustments are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing adjustments is that you call to schedule the adjustment within 7 days of the original service and that the adjustment be scheduled with the same stylist who provided the original service. Complimentary adjustments may not be done with a new service provider. This includes services given by associate stylists.

Please note, services provided by self-employed stylists (Darlene & Lisa Marie) are not guaranteed. Our LoneStar employed salon stylists will not provide you with a redo for a self-employed stylist service. You must schedule the redo with the self-employed stylist who originally provided you with the service.

We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase. *Boutique & Accessories - All sales final.

Trying a Different In-House Service Provider +

We realize that you may need to switch to a different service provider based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house provider. Our team is very supportive of one another. We keep detailed records of your service history and color formulas. All our providers have equal access to this information.

And, don’t forget, we have our own in-house associate program. Therefore, many of our stylists have received their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high quality service to which you have grown accustomed.

Referral Program +

A referral is the best compliment you can give your stylist or esthetician. To thank you, every new client you refer to your stylist or esthetician, you each will receive 3 loyalty points!